Returns & Refunds
We want you to be happy. We also want to keep saving animals.
We put a lot of thought into the products we sell and intentionally choose quality merchandise that we would actually wear and use ourselves.
We also keep our prices as reasonable as possible.
For some perspective: when you buy a $26 embroidered hat, Stella’s has already paid for the hat, embroidery, packaging, payment processing fees, website expenses, and all the other little costs that somehow appear whenever you try to sell something on the internet. After all that, there isn't a giant profit left over. And that's before counting the time it takes us to photograph it, list it, pack it, label it, and ship it.
We're telling you this because Stella's Rescue merchandise exists primarily to support and spread the mission, not to generate huge retail margins.
RETURNS
If you genuinely need to return something, contact us within 30 days of delivery.
Items should be unworn, unused, unwashed, and in their original condition. Please contact us at eddy@stellasrescue.org before mailing anything back so we know it's coming.
Unless the item arrived damaged, defective, or incorrect, return shipping is the customer's responsibility. Original shipping charges are generally non-refundable.
Something wrong? That's different.
If we sent you the wrong size, the wrong product, or something arrived damaged or defective, that's on us.
Send us an email at eddy@stellasrescue.org with your order number, a quick explanation, and ideally a photo. We'll do our best to make it right through a replacement, exchange, or refund as appropriate.
Changed your mind?
We understand. It happens.
Just remember that returns genuinely cost Stella's money, and every dollar we're spending processing unnecessary returns is a dollar that isn't going toward the rescue.
We're not saying you can't return something.
We're saying: be reasonable.
REFUNDS
Once an approved return is received and inspected, refunds will generally be issued to the original payment method. Your bank or card provider may take additional time to process the refund.
Gift cards, personalized/custom products, and items specifically marked Final Sale cannot generally be returned unless they arrive damaged or incorrect.
And if there's some weird situation that doesn't fit neatly into this policy? Email us.
We're humans. You're a human. We'll figure it out.
